Refund policy

Last updated: 17 July 2026

We want you to be happy with your purchase. This policy explains returns, refunds, and exchanges. It does not affect any statutory consumer rights you have under UAE law.

1. Return window

You may request a return within 14 days of receiving your item, provided it is unused, in its original condition and packaging, with any tags or seals intact.

2. Items that cannot be returned

For hygiene, safety, or practical reasons, the following are non-returnable unless faulty, damaged, or not as described:

Beauty and personal-care items (for example makeup brushes and sets, sponges, cosmetics) once opened or unsealed.
Intimate or hygiene-sensitive products.
Perishable, made-to-order, or clearly personalised items.
Collectibles, trading cards, and autographed or graded memorabilia (final sale), except where materially not as described or damaged in transit.
Items marked Final Sale or Non-returnable on the product page.

3. Damaged, faulty, or wrong items

If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery at osamah.faisal211@gmail.com with your order number and clear photos. We will arrange a replacement or a full refund at no cost to you.

4. How to start a return

Email osamah.faisal211@gmail.com with your order number and reason. Do not send items back before receiving return instructions. Approved returns must be sent to the address we provide.

5. Return shipping costs

For change-of-mind returns, you are responsible for return shipping, and original shipping charges (if any) are non-refundable.
For damaged, faulty, or incorrect items, we cover return costs.

6. Refunds

Once we receive and inspect your return, we will notify you of approval. Approved refunds are issued to your original payment method within 7 to 14 business days, depending on your bank or payment provider.

7. Exchanges

The fastest way to get a different item is to return the eligible item for a refund and place a new order.

8. Order cancellations

If you need to cancel, contact us as soon as possible. We can usually cancel an order that has not yet been dispatched. Once dispatched, the return terms above apply.

9. Late or missing refunds

If you have not received an approved refund, first check with your bank or payment provider, as processing can take time. If you still need help, contact osamah.faisal211@gmail.com.